ProfitWire Support
Help with your account, connections, and everyday use of ProfitWire, ProfitScan, and RipTracker.
Contact support
Need help with ProfitWire? Email our support team and we’ll respond as quickly as possible.
Expected response: 1–2 business days. Support can help with sign-in problems, connecting eBay, importing your inventory or sales history, ProfitScan card lookups, RipTracker allocation, billing, and general product questions.
Frequently asked questions
I can't sign in to my account.
Make sure you’re using the same email you signed up with. If your password isn’t working, use Forgot password to receive a reset link. If the reset email doesn’t arrive, check spam and then email support.
How do I reset my password?
Go to Forgot password and enter the email on your account. You’ll receive a secure link to choose a new password.
How do I connect my eBay account?
Sign in, open Settings → Connections, and choose “Connect eBay.” You’ll be redirected to eBay to authorize ProfitWire. You can revoke access from eBay at any time; ProfitWire will stop syncing when you do.
How do I import my existing inventory?
Once eBay is connected, ProfitWire imports your active listings automatically. To backfill costs or add items eBay doesn’t track, use the Inventory import tool from the Inventory page.
How do I import historical sales?
Open Sales → Import and follow the guided flow. ProfitWire pulls your eBay order history and reconciles it with inventory so profit calculations stay accurate.
What is ProfitScan?
ProfitScan identifies trading cards from photos and matches them against a checklist and live marketplace comparables so you can price and list faster. Corrections you confirm are used to improve future matches for your account.
What is RipTracker?
RipTracker records sealed product purchases (boxes, cases, packs) and allocates cost across the cards you pull, so profit per card is accurate even when you open product yourself.
My marketplace data looks out of sync.
ProfitWire syncs with eBay on a regular schedule. If a listing or order looks wrong, open the item detail and use Refresh from eBay. If the mismatch persists, email support with the item ID.
How does billing work?
Plans and pricing are listed on the Pricing page. You can change or cancel your plan any time from the account area; changes take effect at the end of the current billing period.
How do I report a bug?
See Report a problem below.
Report a problem
Bug reports help us fix issues quickly. When you email support, please include as much of the following as you can:
- What you were trying to do and what happened instead
- Step-by-step instructions to reproduce the problem
- Browser or app version and operating system
- Device type (phone, tablet, desktop)
- Screenshots or a short screen recording if possible
- Approximate time the issue occurred (with time zone)
Please do not include passwords, full payment card numbers, or other sensitive credentials in bug reports.
Feature requests
We read every suggestion. If there’s something you wish ProfitWire did — a new report, a workflow shortcut, a marketplace, anything — send it to support@getprofitwire.com with “Feature request” in the subject line. We can’t promise timelines, but real user feedback shapes what we build next.
Service status
We don’t currently publish a public status page. If you’re experiencing an outage, contact support and we will confirm whether it’s a known issue.
Privacy
Our Privacy Policy explains what we collect, how we use it, and the choices you have. To request a copy of your data or delete your account, see Data Request and Delete Account.
Terms
Use of ProfitWire is governed by our Terms of Service and Acceptable Use Policy.
Accessibility
Experiencing an accessibility barrier? Review our Accessibility Statement or contact Support.